Grievance Redress Mechanism

A Grievance Redress Mechanism can be used by the public and stakeholders who will actively participate in the implementation of the Local Road Connection Project by filling out a Grievance Form during the construction phase.

The Grievance Form will be available in electronic form on the website of the Ministry of Transport and Communications and the official website of the Municipality where the construction works are taking place.

Complaints can be submitted orally by telephone, in writing (by post or e-mail) through filling out the Grievance Form.

How do I file a complaint?

To file a complaint, you have two options:


Fill in the electronic form directly:

Project information

Personal data

Incident information

Date of Incident / Grievancen *

Please attach a photo to which the complaint relates


By mailing

Download the form here, fill it in manually and mail it to

Ministry of Transport and Communications
Str. “Crvena Skopska Opshtina” Nb. 4
1000 Skopje
Republic of North Macedonia
Contact person from the Project Implementation Unit

Sashka Bogdanova Ajceva

Environmental and Social Specialist
+389 (2) 3145 535